Privacy Policy

Last updated: July 29, 2026

JapaCares ("JapaCares", "we", "us", "our") operates japacares.com and connects families with verified Jaapa caregivers for postpartum mother and newborn care across India. This Privacy Policy explains what personal data we collect, why we collect it, how we protect it, and the rights you have over it. This policy is drafted with reference to India's Digital Personal Data Protection Act, 2023 (DPDP Act) and other applicable Indian laws.

By using japacares.com or submitting any form on our website, you agree to the practices described in this policy.

1. Who This Policy Applies To

• Families / clients who book a caregiver through our website.
• Caregivers who apply to join our network via the "Become a Caregiver" form.
• Visitors who browse our website or contact us.

2. Information We Collect

2.1 From Families / Clients (Booking)

• Full name, mobile number, email address
• Address / city of service
• Care plan selected and message/notes submitted via the contact or booking form

2.2 From Caregivers (Application)

We collect a limited set of information from caregiver applicants through our online form: personal details (name, age, mobile, WhatsApp, email, address, city), professional details (qualification, experience, languages, availability, services offered), and an emergency contact's name, number, and relationship.

We do not collect Aadhaar numbers, PAN numbers, or identity documents through this online form. These sensitive identity documents are collected only during an in-person or WhatsApp-based verification step conducted by our team, in line with the Aadhaar Act, 2016 and the DPDP Act, 2023.

2.3 Automatically Collected Information

• IP address, browser type, device information
• Pages visited, time spent, referring website (via analytics/cookies, if enabled)

3. Why We Collect This Information

1. To connect families with caregivers and process bookings
2. To verify caregiver identity and conduct background/police verification (in-person)
3. To issue a "Jaapa Verified Caregiver" badge upon successful verification
4. To communicate booking confirmations, updates, and support (via call, SMS, WhatsApp, or email)
5. To contact your emergency contact only in a genuine emergency involving your safety
6. To improve our website and services
7. To comply with legal and regulatory obligations

4. How We Protect Your Data

Data submitted through our forms is transmitted securely over HTTPS/TLS. Sensitive identity documents are never collected online — they are handled directly by our team during verification, reducing the risk of online exposure. Access to applicant information is restricted to authorized personnel only.

5. Sharing of Information

We do not sell your personal data. We may share information only:

• With background/police verification partners, solely to complete caregiver screening
• With families/clients, limited to a caregiver's verified profile details — never sensitive identity documents
• With service providers (e.g., form processing, hosting, SMS/WhatsApp/email delivery) bound by confidentiality obligations
• When required by law, court order, or government/regulatory request

6. Data Retention

We retain caregiver and client information only as long as needed to provide our services and for legitimate business/legal records. You may request earlier deletion, subject to Section 8 below.

7. Cookies

Our website may use cookies or similar technologies to remember preferences and understand site usage. You can control cookies through your browser settings.

8. Your Rights

Under the DPDP Act and applicable Indian law, you have the right to:

• Access the personal data we hold about you
• Correct or update inaccurate or incomplete data
• Withdraw consent for processing
• Request deletion of your data, subject to legal retention requirements
• Raise a grievance regarding how your data is handled (see Section 10)

9. Children's Privacy

Our services relate to newborn and postpartum care, but our website and forms are intended to be used by adults (parents, family members, or caregiver applicants aged 18+). We do not knowingly collect personal data directly from children.

10. Grievance Officer

In accordance with applicable Indian law, the contact details of our Grievance Officer are:

11. Contact Us

• Email: support@japacares.com
• Phone: +91 82395 48307
• Address: Sector 76, Gurgaon, Haryana, India

12. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top will reflect the most recent revision. Continued use of our website after changes constitutes acceptance of the updated policy.